A web-and-mobile custom commerce engagement — product discovery, checkout and post-purchase experience tailored to a specialised retail vertical.
Off-the-shelf commerce tools didn't fit the vertical's product configuration and fulfilment flow.
Customers expected a specialist experience — brand-specific UX, configurator, after-sales service.
The client wanted web and mobile parity with a unified backend.
Built product configurator and guided-selection flows specific to the vertical.
Shared backend services across React web and React Native apps for parity.
Added after-sales — warranty, service requests — as first-class post-purchase flows.
Integrated fulfilment and CRM so orders flow without manual bridges.
Customers bought with confidence thanks to guided selection.
After-sales became a retention driver, not a support cost centre.
Web and mobile moved in lockstep with shared services.
The exact tools in the delivered system. We pick the stack to fit the problem and the team — not the trend cycle.
Most clients renew for a second engagement. The ones who don't usually hire someone from our team to run the project in-house.
We are a mental health charity and not tech minded. We needed to improve our patient registration system but wanted a company that we can relate to. Hassan took the time to meet with me and patiently went through our process to find a personalised solution for us. Hassan's team did a great job streamlining our process and connected our registration system to our patient management software. Whenever we have a glitch, they resolve this quickly. Cloudini provides a personal and efficient service and we have adopted them to be our IT provider.
I am writing to wholeheartedly recommend Cloudini as a premier bespoke software development agency. Our journey with them has been nothing short of exemplary, far exceeding our initial expectations. While many agencies can develop based on strict specifications, Cloudini demonstrated an incredible commitment to our project that was truly unparalleled.
Dragonfly has been working with the team at Cloudini for several years now on building out our web-based platform and APIs. One of their strengths is quickly building out a multi-disciplinary team to work on the development and delivery of features with different technical requirements. Their support has allowed us to accelerate our development work without building an internal team. They have also worked seamlessly with other third parties both during the acquisition of Dragonfly and development of our mobile app. Cloudini has been instrumental in bringing our ideas to life and providing guidance to help us make the best technical decisions. I would recommend getting in touch with them if you're looking for support.
We've been building software since 2010 — 16 years of delivery across finance, healthcare, retail, logistics, energy, the public sector, and beyond. We're a consultancy, not a body-shop, and we've kept the same engineering discipline across every engagement shape.
Thirty minutes with an actual engineer. No sales, no drip campaign. If we're the wrong fit we'll tell you and point you somewhere better.
