Service transformation from paper to digital.
End-to-end re-design, not a PDF on a website. User research, service patterns, live-phased rollouts with the contact centre in the loop.
Digital service standards, case management, identity, payments, and the citizen-facing apps that have to work for everyone. Accessible, bilingual, resilient — and defensible under FOI.
Public-sector software has no luxury of a target demographic. It's for everyone — including the 78-year-old on a 3G phone, the screen-reader user on a 10-year-old laptop, and the civil servant using Internet Explorer on a locked-down desktop. That bar disciplines the whole engineering practice.
We deliver against service standards (UK GDS, EU GovTech, GCC Digital Government). Our projects clear WCAG AA, pass pen-tests, and come with the documentation a National Audit Office reviewer can evaluate without handholding.
A sample of what we've built in this sector. Client names omitted — we share them under NDA when you want to dig into a specific engagement.
End-to-end re-design, not a PDF on a website. User research, service patterns, live-phased rollouts with the contact centre in the loop.
The internal tools are usually the hardest part. We design with caseworkers, not for them. Shortcuts, bulk actions, audit trails that don't slow them down.
Federated identity, age assurance, verified attributes. Compliant with the national schemes, usable by citizens who distrust all of them.
Mainframes, Delphi apps, Oracle Forms. Migrated safely with FOI-defensible data lineage.
GOV.UK-style end-to-end services. Built with the service standard in mind, not retro-fitted to pass an assessment.
Caseworker cockpits with the shortcuts, queues, and bulk tools experienced staff actually need.
Federated authn, verified-attribute brokers, integrations with national schemes and legacy back-ends.
Service-level reporting for ministers, performance dashboards for delivery leads, insights for policy teams — one platform, three audiences.
Pick the shape that matches the commitment. Each model ships the same engineering standard — the difference is in the commercial and operating fit.
Most clients renew for a second engagement. The ones who don't usually hire someone from our team to run the project in-house.
8 projects delivered in this sector. We staff engagements with engineers and delivery leads who've already shipped in Public sector — the domain literacy is learned, not looked up.
Thirty minutes with an actual engineer. No sales, no drip campaign. If we're the wrong fit we'll tell you and point you somewhere better.